Data Deletion Instructions

How to request deletion

• Send an email to contact@raanhub.com with the subject line: Data Deletion Request.
• Include the email address used for your RaanHub account and, if available, the connected Meta ad account ID or business name so we can identify the correct records.
• State whether you want only Meta connection data removed or whether you want your full RaanHub account data deleted.

What we delete

• Stored Meta connection tokens and permission records.
• Connected Meta ad account references selected for RaanHub use.
• Synced campaign, ad set, ad, and performance data stored by RaanHub.
• Automation rules, alert settings, check logs, and action logs associated with the account where deletion is requested.

What may be retained

We may retain limited records when required for legal, billing, dispute resolution, security, abuse prevention, or backup integrity purposes. Retained records are limited to what is necessary and are not used for active automation.

Processing time

We will confirm receipt of a deletion request and complete eligible deletion within 30 days, unless a longer period is required by law or needed to verify account ownership.

Disconnecting Meta access

Users can also disconnect Facebook or Meta access inside RaanHub or from Meta Business settings. Disconnecting stops new syncing and automation actions, but a deletion request is still required if the user wants previously stored data removed from RaanHub systems.